Privacy Policy
Last updated: 10 September 2026
1. General Information
We are pleased that you are visiting the website of Regina Life. Protecting your personal data is important to us. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, or use our services. We process personal data in accordance with the applicable data protection laws, in particular the EU General Data Protection Regulation (GDPR).
2. Data Controller
Regina Life
Ivan Vazov, Vitosha Blvd 146
1000 Sofia, Bulgaria Email: info@regenovabiotech.net
Telephone: +49 176 56891000
3. What Personal Data We Collect
Depending on how you use our website, we may collect: Name and surname Email address Telephone number Country of residence Information contained in your message or inquiry Appointment or consultation information Technical information such as IP address, browser type, device, and access time Information that you voluntarily provide regarding your medical inquiry Please only provide medical or other sensitive information when it is necessary for your inquiry or consultation.
4. How We Use Your Data
We may use your personal data to: Respond to your inquiries and requests Arrange consultations and appointments Provide information about our medical and regenerative medicine services Communicate with you regarding requested services Coordinate communication with medical professionals or partner healthcare providers where necessary Maintain and secure our website Improve our website and services Comply with legal obligations We will not use your personal data for purposes that are incompatible with the purpose for which it was collected.
5. Legal Basis for Processing
Depending on the circumstances, we process personal data based on: Your consent, where applicable The necessity to take steps at your request before entering into an agreement Compliance with legal obligations Our legitimate interests, where permitted by law Where you provide health information, additional legal requirements apply because health data is considered a special category of personal data under the GDPR.
6. Medical Information
If you voluntarily send us medical information, such as medical reports, diagnoses, laboratory results, or information about your medical history, we may process this information for the purpose of responding to your inquiry or coordinating an appropriate medical consultation. Medical information will only be processed and shared where there is an appropriate legal basis. Submitting information through this website does not automatically establish a doctor-patient relationship.
7. Contact Forms
If you contact us using a contact form, we may collect the information entered into the form, including your name, email address, telephone number, and message. We use this information to respond to your request and provide the information or assistance you have requested.
8. Cookies
Our website may use cookies and similar technologies. Some cookies may be technically necessary for the operation of the website. Other cookies, such as analytics, advertising, or third-party cookies, may require your consent under applicable law. You can manage your cookie preferences through the cookie-consent settings available on our website.
9. Website Analytics
If analytics services are used on our website, they may collect information about how visitors use the website, such as pages visited, approximate location, device information, and technical information. Where required by law, analytics technologies will only be activated after obtaining your consent.
10. Third-Party Services
Our website may contain links or embedded content from third-party providers, including social media, maps, video services, appointment systems, or other external platforms. When you interact with these services, the respective provider may process personal data according to its own privacy policy. We recommend reviewing the privacy policy of each third-party service you use.
11. Sharing of Personal Data
We may share personal data with service providers or healthcare professionals when this is necessary to provide requested services or operate our website. Depending on the circumstances, recipients may include: Healthcare professionals Clinics and hospitals Medical laboratories IT and hosting providers Email and communication providers Patient coordination providers Professional advisers Authorities where required by law We do not sell your personal data.
12. International Data Transfers
If personal data is transferred to a country outside the European Economic Area, we will take appropriate measures to ensure that the transfer complies with applicable data protection law. Where required, appropriate safeguards such as European Commission adequacy decisions or Standard Contractual Clauses may be used.
13. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or where a longer retention period is required by law. When personal data is no longer required, we will delete or anonymize it in accordance with applicable legal requirements.
14. Data Security
We use appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. However, no transmission or storage system can be guaranteed to be completely secure.
15. Your Rights Under the GDPR
Depending on the circumstances, you have the right to: Request access to your personal data Request correction of inaccurate data Request deletion of your data Request restriction of processing Object to certain processing activities Request data portability Withdraw consent at any time where processing is based on consent Lodge a complaint with a competent data protection authority To exercise your rights, please contact us: Email: info@regenovabiotech.net
16. Right to Withdraw Consent
Where we process your personal data based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
17. Children
Our website is not intended to collect unnecessary personal information from children. Where information concerning a minor is required for a medical inquiry, it should be provided by a parent or legal guardian where required by applicable law.
18. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of external websites. Please consult the privacy policy of the relevant third-party website when you leave our website.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, legal requirements, or data-processing practices. The latest version will always be published on this page with the corresponding update date.
20. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact: Regina Life
Ivan Vazov, Vitosha Blvd 146
1000 Sofia, Bulgaria Email: info@regenovabiotech.net
Telephone: +49 176 56891000 Website: www.regenovabiotech.net